| Q. Help! I can't login to
my account.
A. This problem is typically resolved by altering the security
settings (or security software) installed on your computer.
To login to a site, your computer must be able to accept cookies
from us. Check the configuration options in your web browser
to ensure your computer is accepting cookies. If you've installed
a personal firewall, you'll either need to turn cookies on,
or allow them from our domain names before you're able to
login to any of your created accounts. The current active
in-service domains you'll need to add are:
WorldTennisNetwork.com
WTAworld.com
MensTennisForums.com
If any of these steps fail to resolve your problem, you may
have forgotten your / are using the wrong password. See the
next step for a resolution if this could be the case for you.
I've forgotten my password, what can I do?
We all have so many passwords nowadays to access services
on the Internet; it's becoming increasingly difficult to remember
them all. Thankfully, we have an automated system in place
that allows members to reset their passwords quickly - in
the scenario when they've forgotten it. Follow the link for
the appropriate site below to recover your lost password:
I'm unable to post any messages/start new threads/access
private forums. Do you hate me?
Of course not! For security reasons, all user created accounts
must be verified by you before they're considered
fully registered. Upon registration, an automated message
is sent to your email address detailing how to activate your
account. Just follow the very simple instructions in this
email to activate your account and unlock your permissions.
If you've lost your activation email, or it simply never
showed up, send an email to customer
services and they will be glad to assist you. Remember to
include the email address and username you chose at registration
time, to ensure our team can process your request as quickly
as possible.
Which Web Browser should I use?
Our services are optimised for Internet Explorer 6. If you
choose to use any other browser, you may encounter problems
and we will be unable to provide any real support. The latest
version of Internet Explorer can be downloaded
for free from the Microsoft
website. Switching to Internet Explorer may resolve any
technical difficulties you're experiencing.
No resolution to your issue?
If a solution to your problem is not available, please contact
our support team by following the link below:
|
Before
you contact customer service, please check the following frequently
asked questions to ensure a resolution to your problem is
not readily available. If you contact us with a problem already
documented here, you are unlikely to receive a reply from
our customer service representatives.
